How to place an order:
You can easily place your order by phone, fax, email, or regular mail. Our staff is well-trained to assist you. Our normal business hours are 8:00 am to 4:00 pm (EST) Monday through Friday. You can now contact us by email or phone for pricing requests and general information. The processing time for your order will be indicated at the time of quotation. The minimum order is $75.00.
Quotations:
All written proposals provided to you by Heffron’s are guaranteed for a period of seven (7) days unless otherwise specified on the quote. Quoted delivery dates are estimated and subject to change due to unanticipated volume or other events beyond our control, such as delays in receipt of materials or parts, etc.
Ordering Custom Furniture and Bars:
To place an order, send us an email with your name, address (including zip code), phone number, and item(s) to be ordered. We will prepare an invoice for your approval.
To order using a credit card: call with your payment information. Do Not send credit card information by email.
To order using your personal check: include a copy of your invoice with your deposit check. We must receive your deposit within 7 days of invoicing to insure current pricing.
Payment Methods:
PAYMENT IN FULL IS REQUIRED ON ALL ORDERS. Payments can be made by cashier’s check, money order, check by phone, or credit card (we accept VISA and Master Card). It is also possible to wire funds to our bank account. Personal Checks can be accepted, however, there will be a 10-day waiting period for checks to clear before the order is processed. There is no sales tax on any order shipped outside New York State. New York Residents add the Tax Rate for your county. Please call for more information.
About Our Prices:
We offer a very large selection of 1950s Retro items from wall décor to a complete room renovation. Our website can give you a great idea of what we have to offer. Prices are subject to change without notice, so please call us to get the absolute most current pricing. Due to collectible market fluctuations, we do not post all pricing on our website.
Product Specs:
Sometimes, production techniques and materials are modified in order to improve quality, durability, or efficiency. We reserve the right to incorporate new materials or make minor modifications in design, construction, wood finishing, upholstering, or in the dimensions of our product line, without prior notice. The uniqueness in the manufacture of certain items may cause slight variations in the dimensions, weights, or other specifications of our products.
Shipping and Handling Information:
We do not ship COD shipments.
For smaller orders in the USA, we generally use UPS or FedEx ground service, however, we will be happy to ship your order Next Day Air or 2nd Day Air at current UPS/FedEx Rates. Orders outside the USA will be shipped via UPS International, DHL, or through our freight forwarder.
The minimum shipping and handling charge is $15.00 (domestic) or $50.00 (Outside Continental USA)
Freight Items will be shipped via Top Quality Common Carriers. These will be quoted per shipment. Freight delivery is curbside. The freight company will not carry items into your home/business. Please be sure to have made arrangements to receive your order.
Damage:
It is the customer’s responsibility to inspect orders for damage upon arrival. FAILURE TO INSPECT YOUR ITEMS AND FOLLOW THE BELOW PROCEDURES WILL LEAVE YOU WITH NO RECOURSE FOR A DAMAGE CLAIM. YOU MUST NOTIFY HEFFRON’S OF ANY DAMAGE BY E-MAIL WITHIN 24 HOURS OR DELIVERY.
Shortages or any variance in the specification of the order must be reported to Heffrons within 24 hours of delivery. Failure to notify us constitutes acceptance of the merchandise and a waiver of any defects, errors, or shortages.
FedEx/UPS Shipments:
Upon arrival, please immediately inspect your orders for damage. If damage is discovered photograph both packaging and items and contact us immediately. Do not throw away the packaging. If you happen to be present when the shipment arrives and it is damaged do not sign for it and reject the shipment.
Metal/Countertops:
It is your responsibility to check your items for damage immediately upon arrival. Signing for a damaged shipment will leave you no recourse for a damage claim. If there is damage take photos of items and packaging and reject the shipment with the freight company. Please immediately e-mail us photos and notify us your order arrived damaged. If this is a larger order and you deem some of the metal as useable- when you sign for the package clearly write on the delivery ticket “Freight Damage” Take photos of the packaging, damaged metal, and delivery ticket and e-mail them to use to notify us your order arrived damaged.
Furniture:
Be sure to inspect your entire order for freight damage upon arrival- if there is damage take photos of packaging and items and clearly write “freight damage” on the delivery ticket, do not sign the ticket. Be sure the driver gives you a copy of the delivery receipt or that you take a photo of it and be sure to send that to us immediately with the photos of the damage.
Satisfaction:
We want you to be 100% satisfied with every purchase you order from us. If you have a problem, please do not hesitate to give us a call and let us know.
Return/Cancellation Policy:
Due to the custom nature of our products, Heffron’s must especially purchase materials and individually assemble them to meet the unique and demanding specifications designated in each purchase order. Therefore, once Heffron’s accepts and acknowledges an order, it is fully binding and is not subject to cancellation or change by the buyer. All sales are final.
Timeliness:
Heffron’s can not be held responsible for problems with orders caused by delays at the supplier level. ie: Discontinued items, production delays, etc. Please be assured that we will do everything possible to expedite your order and provide you with the best service possible.
Matching items Previously Ordered:
If you would like to match a previous order please include the date the order was placed and the PO name when inquiring about placing your next order. Heffron’s is not responsible to supply materials such as laminate, vinyl, fabrics, or other items that may be discontinued.
Finishes (fabrics, types of vinyl, stains, and paints) may change over a period of time and it is recommended that you request a sample to assure the best possible match. When a special wood finish is requested, Heffron’s will attempt to match as closely as possible, but cannot assume responsibility for variations resulting from the application of color finishes on various wood. In some instances, we may request you return a signed approval prior to production.
Discontinued Styles:
Often a number of models/styles are discontinued or retired from the line and are no longer listed on our website/catalog. This does not always mean that those items are no longer available, but may have been discontinued and replaced with a similar item or may still be available on request. Please feel free to call our customer service department for information on these particular items.
Furniture Warranty:
The diner chairs, barstools, tables, and booths shown on our website are guaranteed against failure from defective workmanship to the original purchaser when installed and utilized for their intended purpose. A structural frame warranty applies to weld failures, and leg bending.
Structural Frame Warranty does not apply to any product that has been altered or subjected to misuse, negligence, or accident.
Under this Warranty, any product proven to be defective shall be repaired or replaced at the manufacturer’s option, free of charge, provided it is returned prepaid as directed.
In no case shall liability under this Warranty exceed the original purchase price of the defective merchandise. The manufacturer reserves the right to inspect the defective item at their premises, by their factory personnel, to establish the cause of the alleged product failure.
This Warranty shall not apply to any product which shall have been repaired or altered by anyone other than the manufacturer in any way as to affect, in the manufacturer’s judgment, its stability, and durability, nor which has been subjected to misuse, negligence, abuse, or accident.
Our furniture is intended for indoor use only, and therefore any damage caused by exposure to the elements, such as but not limited to salt air or ultraviolet rays, is not covered by this Warranty. Even where the manufacturer (Heffron’s) was apprised of the final destination of an order, it is not liable under this Warranty if the merchandise ordered was exposed to the elements.
This Warranty shall not apply to the merchandise that was exposed to harsh or acidic cleaning agents or abrasives.
The manufacturer reserves the right to make changes at any time, without notice, in materials, dimensions, specifications, equipment, colors, design, or prices. We also reserve the right to make such changes at any time without any obligation to make comparable revisions and/or modifications on products manufactured at a previous time.
The cost of field repairs performed by non-manufacturer personnel will not be reimbursed unless expressly authorized in writing by the manufacturer prior to the repair.
The manufacturer does exclude upholstery from this warranty, whether the material is provided by the manufacturer or C.O.M. (Customer’s Own Material). However, warranties are often provided by the upholstery mill. All upholstery and laminates are subject to the warranty offered by the respective manufacturer.
Furniture Maintenance:
To ensure the durability and longevity of your furniture, periodic inspection and maintenance are necessary. You should inspect your furniture at regular intervals – particularly the joints, welds, swivels, and other points of stress as well as missing glides, screws, or bolts, and clean surfaces, tighten screws, and grease parts where necessary. If repair parts are needed, use only the original manufacturer’s parts and attachment/installation methods which can be obtained by contacting our customer service department.
If an item shows any sign of structural fatigue, it should be taken out of service immediately. If covered by the manufacturer’s warranty, Heffron’s should be notified immediately. Any continued use of the product is at the customer’s own risk and the manufacturer’s warranty will no longer be valid.
Privacy Policy:
No information provided by you to place your order will be sold, shared, or traded in full or in part. We treat your personal information with the utmost confidentiality.